JINBI DESIGN POLICIES

SHIPPING POLICY

Shipping is readily available in the US and Puerto Rico. For international shipments please contact customer service at info@jinbidesign.com

Standard shipping costs*

Ground shipping: Free, please allow 5-7 business days

2nd Day Air: $30, please allow 2 business days

*Some locations in Alaska and Hawaii require additional transit time; shipping costs may vary for special or bulk orders

Once order has been processed and is ready to ship, you will receive a tracking number and shipment confirmation email.
 

PHOTOGRAPHY

JINBI DESIGN's jewelry pieces are hand-made, making each creation unique. As such, the actual product you receive may differ slightly from the pictures on this website. In addition, an item may appear slightly larger or smaller than its actual size, due to individual display settings or use of certain photography techniques. While website photography is not contractual, JINBI DESIGN takes pride in every individual piece and will meet your needs to ensure your satisfaction.

PAYMENTS

We accept Visa, MasterCard, Discover, or American Express including credit, debit, pre-paid, or gift cards. Payments are processed by Stripe and all personal information is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. No personal information including credit card information is stored. Security is a top priority at JINBI DESIGN.

RETURN POLICY

Items are accepted for exchange or return if submitted in original packaging, undamaged, unaltered, and new condition within 14 days, accompanied by a receipt and shipped properly packaged  via insured certified mail. Gift recipients are entitled to a nonrefundable merchandise credit. Customer is responsible for any return shipments and associated costs. Before shipping, please contact info@jinbidesign.com to discuss arrangements such as the return address, packaging, and timing. The customer is responsible for the item once received but JINBI DESIGN will help to ensure safe, timely transit.

ACCEPTANCE

By using this Website, you accept the policies set forth in this Privacy Policy and agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and us or any of our affiliate.